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Operations Service Desk

The Operations Service Desk (FM Help Desk) is normally the first point of contact for staff, students and contractors requiring services from the Facilities Management Manawatu Department. The department's role is to ensure that the physical assets of the University are maintained and developed to support academic teaching, learning, research and commercial activities by providing infrastructure that is safe, secure and fit for purpose.

The Operations Service Desk administers a wide range of tasks and requests for support and assistance on a daily basis. Service requests are received via telephone calls, email, and walk in customers. It is a crucial role for the FM Help Desk to process and allocate requests ensuring the successful completion of jobs.

Contact the Operations Service Desk:

  • Internal: extension 82288 or external 06 350 5888
  • Email:
  • Physical Address: Colombo Road, Turitea Campus, Palmerston North

The Operations Service Desk allocate service requests for a number of areas such as:

  • Building Maintenance
  • Road Maintenance
  • Path Maintenance
  • Pest Control
  • Cleaning
  • Keys and Locks
  • Furniture Purchases
  • Furniture Removal
  • Confidential and Recycling Bins

The Operations Service Desk team also provides direct services in the way of:

  • Campus Parking
  • Room Bookings
  • Access Cards
  • Lost and Found Property

In an emergency the Operations Service Desk can provide direct links to:

  • Security
  • Traffic
  • Emergency Services
  • Departments throughout the campuses

Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey