New information following the change in COVID-19 alert levels.


ITS provides central email services for Massey University, including the scanning of incoming and outgoing mail for viruses and SPAM.

Target Audience: Massey staff and postgrads with a usercode

Email format

  • The Massey University format for email is:
    <First Initial>.<Middle Initial>.<Last Name>

    For example:

  • Only the first initial is used for people with no middle name

  • When multiple people have the same initials and surname, the first person defined has the standard email address. The next person (and those thereafter) will have a digit appended to the last name:
    For example:

Email services

Sending large emails

Give our ZendTo service a go!

ZendTo is a service to make it easy for you to move files, including large files up to 2GB, in and out of Massey.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey