Scan the QR code using the  NZ COVID Tracer app when you enter campus.

New to Microsoft Lync

Just received a new desk phone and unsure of what the next step is. Follow these steps to get yourself on track:


1. Download and install Lync

Click on the relevant link below to download the Microsoft Lync software:



2. Customise your voicemail

An automated voice mail says your last name then first name. Click the relevant link below on how to customise:


3. Lync FAQs

Having trouble or want to know a bit more? — have a look at our FAQs:


4. Phone directory

The staff phone directory allows you to search on first name, last name, department, extension and/or location. Searches are are not case sensitive. Results are limited to 100 for security reasons.

NOTE: The desk phones are pre-logged in however you can personalise your Lync PIN here.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey