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Target Audience: Massey University staff and students requiring IT-related assistance.
Note: You may wish to print and keep this page in case you need help when you are unable to access the web.
Wherever possible, it is preferred that you ring the Service Desk on ext 82111.
The online request logging system, AskUs Self-Service (http://askus.massey.ac.nz), is used to log requests. AskUs Self-Service prompts for the information required to assist us in processing your request. AskUs Self-Service is available via the http://askus.massey.ac.nz website for people with Massey staff-type usercodes or usernames.
If you email or ring the Service Desk, please ensure you provide all relevant detail.
If your request is critical please log the request and then call the Service Desk on ext 82111 quoting your request number. This will let us know that the request is critical.
To help resolve your query as quickly as possible, the Service Desk often needs the following information:
When requesting assistance from the Service Desk, please provide as much information as you can. The Service Desk will ask for relevant information for requests received via the telephone. The more detail we have at first contact, the faster it can be to resolve queries or issues.
To find out what Operating System you are running:
Mac OS X:
To find the software version you are using:
Page authorised by CIO
Last updated on Wednesday 20 November 2019
Phone 06-356-9099 ext. 82111 (preferred method)
7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)
AskUs Self-Service to log a request online (staff)
IT Services Dashboard (staff)