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New information following the change in COVID-19 alert levels. massey.ac.nz/coronavirus
If your Polycom CX600 phone stops working and you cannot access the menus, you can try a hard reset of the phone. Doing so will delete all user-created data (such as your phone account and personalise settings. I.e. time zone, date format, time format, ringtones etc).
NOTE: This process works only with Windows based computers which have the Lync software installed and the Polycom desk phone plugged to your computer via a USB cable.
If you don't have the phone connected to your computer with the Microsoft Lync software installed, you will need to do the below:
NOTE: The reset process can take up to four minutes. Phone will remove user configuration data and restart with new settings. After the phone resets, the Home screen displays.
If you require any further assistance or information, please contact the Service Desk:
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Last updated on Monday 04 December 2017