New information following the change in COVID-19 alert levels.

How do I know if someone is joining or leaving the meeting?

If you're using the Lync client, Skype for Business web app plugin or mobile app, you will see the participants listed on your screen.

If you're dialing in on a Video Conferencing endpoint or on a phone, you will not necessarily be able to see everyone who has joined the meeting. If the meeting organizer has turned on entry and exit announcements for this meeting (see how on Windows or on Mac), then you will be told when someone enters or leaves the meeting. The organizer must activate this setting before the meeting commences for it to take affect in a Video Conference room.

If you're dialing in on a phone, you can privately play the name of each participant in the conference by dialing *3.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey