New information following the change in COVID-19 alert levels.

My Video Conference room is not connecting to the Lync/Skype for Business online meeting

Your room may not have been registered. Unregistered rooms at Massey are treated like external Video Conference rooms. Dial the Conference ID followed by the Massey address e.g. or 123123@

If you're still having issues, contact your Booking Coordinator in the first instance. If they're unable to help you, contact the Service Desk.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




Contact us Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey