New information following the change in COVID-19 alert levels.

How to forget a Wireless Network

Apple iOS

To forget a Wireless network on your iOS device:

  1. Go to Settings > Wifi.
  2. Tap the i or blue arrow (<) next to the network name.
  3. Choose Forget this network.


To forget a Wireless network on your Android device:

  1. Go to Settings > Wifi.
  2. Find the Network that you want to forget.
  3. Long press the network and select "Forget Network".

Mac OS

  • Pull down the Wi-Fi menu icon and choose “Open Network Preferences”, or go to the “Network” preference pane from Apple menu and System Preferences
  • Select “Wi-Fi” from the network panel sidebar, then click the “Advanced” button in the corner
  • Go to the “Wi-Fi” tab and find the router/network to forget under the “Preferred Networks” list
  • Select the network and then choose the [-] minus button to remove (forget) the wireless network
  • Confirm to forget the wi-fi network by choosing “Remove”
  • Repeat as necessary for other wifi networks to forget
  • Click “OK”, then exit out of System Preferences, choose “Apply” if asked

Windows 10

  • Click the Network icon on the lower right corner of your screen.
  • Click Network settings.
  • Click Manage Wi-Fi settings.
  • Under Manage known networks, click the network you want to delete.
  • Click Forget. The wireless network profile is deleted.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

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Full contact details

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