New information following the change in COVID-19 alert levels.

Project: Windows 10 total 10

This project will oversee the movement of Massey's Standard Operating Environment (SOE) for PCs from Windows 7 to Windows 10. 


  • Supported and secure operating environment
  • Compatible with new devices
  • Reduces security and compliance risks

Who's getting Windows 10?

Expected delivery dates to be confirmed.

Staff who order new Windows computers

Windows 10 will come pre-installed on new staff computers.

W10 upgrade computers

Staff with Massey owned laptops and desktops

Staff will be able to self-install Windows 10 on eligible Massey-owned desktops and laptops.

W10 teaching spaces

Managed labs and teaching spaces

All labs and teaching spaces managed by ITS will be upgraded from Windows 7 to Windows 10. 

Windows 10 pilot

The Windows 10 pilot has ended.

Known issues

Some minor issues (many subtle) have been encountered that each affect only a handful of people, these include: US language settings, scaling, user interface changes, odd Visio shapes and stencil behaviour, odd behaviour with Microsoft Edge and SharePoint, etc.

The major known issues are the lack of drivers for computers that are 12 months old or older. This is prone to making computers unstable or non-functional, particularly when upgrading the computer to Windows 10 (as opposed to a ‘clean’ install). This means that our priority will be to upgrade computers younger than 12 months first.

Testing applications

The University has a huge number of software applications, therefore an extensive programme for testing software compatibility with Windows 10 is essential. This is a major portion of the project’s work. If testing uncovers incompatible software, the software vendor would need to provide a solution. ITS is generally unable to fix software conflicts between Windows 10 and software.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




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