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Contact details +64 (06) 356 9099 ext. 83921
I am privileged to be able to teach the concepts and methods of operations and quality management; and applied statistical methods such as experimental design and statistical quality control at undergraduate and postgraduate level. I enjoy utilising practical exercises and games in my teaching where possible, to reinforce concepts through interaction and discussion.
My research applies mathematical and statistical methods within operations management, particularly to the management and control of product / service quality and supply chain systems. My sectoral interests include agri-food, health care, manufacturing and service systems. Methodological focii include quantitative and qualitative approaches such as Structural Equation Modelling, surveys, case studies and action research. Recent projects include developing a performance measurement framework for national health care, applying lean thinking within a horticulture setting, and examining the role of national culture as a mediating influence on 'standardised' management and improvement frameworks such as ISO 9001, Six Sigma, and lean.
Nigel is the Professor of Quality Systems, and leads and the Department of Operations and Engineering Innovation (OEI) within the School of Food and Advanced Technology. This group undertakes teaching, research and consultancy across the disciplines of industrial design and innovation, operations management, supply chain management, quality systems, and information technology applications to operations. Nigel's particular specialism is quality systems, including business process improvement, statistical quality control, six sigma, lean, Business Excellence, service quality, research methods and structural equation modelling. His recent research projects have focused on healthcare, agribusiness and systems auditing.
operations management, business process improvement, performance measurement, statistical process control, six sigma, lean, benchmarking, Business Excellence, knowledge management, service quality, research methods and applied statistics.
Resource Development and Management, Future Food Systems
Field of research codes
Business and Management (150300): Commerce, Management, Tourism And Services (150000):
Engineering (090000): Food Processing (090805): Food Sciences (090800):
Innovation and Technology Management (150307): International Business (150308): Logistics and Supply Chain Management (150309):
Manufacturing Engineering (091000): Manufacturing Management (091005): Manufacturing Safety and Quality (091008):
Quality Management (150313)
My areas of teaching, research, consultancy and supervision specialism include operations management, business process improvement, performance measurement, statistical process control, six sigma, lean, benchmarking, Business Excellence, knowledge management, service quality, research methods and applied statistics.