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Natalia D'Souza

Doctor of Philosophy, (Management)
Study Completed: 2017
Massey Business School

Citation

Thesis Title
Cyberbullying at Work: Exploring Understandings and Experiences

Read article at Massey Research Online: MRO icon

Workplace cyberbullying poses a threat for organisations and employees alike; yet there remains a paucity of research in this area, limiting our understandings of this workplace hazard. Ms D'Souza's research explored this relatively recent phenomenon from the multiple perspectives of academics, practitioners, and employees, with a particular focus on nursing; a profession with a well-established risk of experiencing traditional forms of bullying. In doing so, she was able to distinguish cyberbullying as a unique construct, while also developing a purpose-specific definition of this phenomenon. Additionally, Ms D'Souza's research identified that workplace cyberbullying often co-occurs with other forms of bullying, can be uniquely perpetrated by clients and patients, and may have a wider scope of harm for those involved. Beyond these contributions, a socio-ecological systems model outlining barriers and enabling factors was developed, as a framework to guide future research on the prevention and intervention of workplace cyberbullying.

Supervisors
Dr Darryl Forsyth
Professor Bevan Catley
Associate Professor David Tappin

Publications

Peer-reviewed journal article

D'Souza, N., Forsyth, D., Tappin, D., & Catley, B. (2017). Engaging industry specialists on the issue of workplace cyberbullying - A New Zealand study. Journal Of Health, Safety And Environment, 33(2), 105-124.

 

Case study in a textbook

D’Souza, N. (in press). Balancing patient care and safer hours for resident doctors in New Zealand. In A. Kinicki, B. K. Williams, B. Scott-Ladd, & M. Perry (Eds.), Management: A practical introduction (2nd regional edition). NSW, Australia: McGraw-Hill Education.

 

Conference proceedings

D’Souza, N., Catley, B., Forsyth, D., & Tappin, D. (2014, December). Cyber Bullying at Work: Towards a Framework for Advancing Research. Paper presented at the 28th Annual Conference of the Australian & New Zealand Academy of Management, Sydney, Australia.

 

D’Souza, N. (2014, December). Cyberbullying at Work: A Reporting Culture Perspective. Paper presented at the 3rd New Zealand Industrial/Organisational Psychology Conference, Auckland, New Zealand.

 

D’Souza, N., Forsyth, D., Tappin, D., & Catley, B. (2015, December). The Case for a Multi-Faceted Measurement Approach to Cyberbullying. Paper presented at the 29th Annual Conference of the Australian & New Zealand Academy of Management, Queenstown, New Zealand.

 

D’Souza, N., Catley, B., Tappin, D., & Forsyth, D. (2016, April). Bullying is in the Eye of the Beholder: Exploring Nurses’ Understandings of Workplace Cyberbullying. Paper presented at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand.

 

D’Souza, N., Catley, B., Tappin, D., & Forsyth, D. (2016, April). Made to Measure: A Conceptualisation Study in the Measurement of Cyberbullying. Paper presented at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand.

 

Forsyth, D., D’Souza, N., Tappin, D., & Catley, B. (2016, July). In My Professional Opinion: Academic and Practitioner Views on Workplace Cyberbullying in New Zealand. Paper presented at 7th International Conference on Internet Studies, Osaka, Japan.

 

D’Souza, N., Tappin, D., Forsyth, D., & Catley, B. (2017, August). “You live and breathe it past working hours” – The Insidious Nature of Workplace Cyberbullying. Paper presented at the 6th International Congress of the International Commission on Occupational Health - Work Organization & Psychosocial Factors, Mexico City, Mexico.

 

Industry Report

D’Souza, N., Tappin, D., Forsyth, D., & Catley, B. (2017). Workplace Cyberbullying in New Zealand Nursing – A Report for Participants and Professional Bodies, PhD Research Report.

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