New information following the change in COVID-19 alert levels.

Shared Network Disk Space (Shared Drives)

To: FAQs

Connecting to a drive

When connecting to a Shared Drive, ITS recommends connecting to the network share using the Distributed File System (DFS) path e.g. \\\disk\shares\nameofdrive

Using the DFS path means that you do not need to know the file server the share is located on. When the share data is physically moved to another server, the DFS path will be updated to point to the new location and so any connections to the DFS path will be automatically redirected to the new location.

Information on checking if you are using a DFS path can be found below.

Drive permissions

To map a Shared Drive, you first need to have access to the share. If you do not have access please contact the Shared Drive Owner requesting permission to access the share. You can contact the Owner by emailing the e.g. - which is listed next to the Owner: label.

If you are unable to contact the drive owner for approval, please contact the ITS Service Desk.

The Check Network Shared Drive Membership tool below can be used to:

  • View the current members of a Shared Drive (Owners can update members)
  • View the Owner of a Shared Drive
  • The location of/path to a Shared Drive


New: Drive owners are now able to add, remove and change drive membership via the tool below


Shared disk space request

To request a Network Shared Drive please complete the Shared Disk Space Registration form.


Check or update membership of a shared drive

Use this tool to check the owner or membership of a shared drive.

New: Drive owners are now able to add, remove and change drive membership via this tool.


Connect to a network drive

How do I connect to a network drive in Windows 10 or Mac OS X?

Check if you are using a DFS path


On Windows

To check how you are currently connected simply:

  • Click Start then Computer

If you are connected using the DFS path, you should see the connection listed as sharename on massey\disk (e.g. testshare on massey\disk). Otherwise, it will be listed as sharename on server (e.g. testshare on tur-file4).


On Mac OS X

To check how you are currently connected simply:

  • Right click (or Control + click) on a shared drive name and select Get Info

The path will show under the general heading. If shares do not display on the desktop, you can enable this via the Finder menu, then Preferences, and ticking Connected Servers on the General tab.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




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