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New information following the change in COVID-19 alert levels. massey.ac.nz/coronavirus
If your paper has classes that are not in your student portal timetable, ask your paper coordinator to have them added.
There are two parts to this. Both will need your Student ID and password.
If you can see multiple semesters in the student portal e.g. Semester 2, Summer Semester, make sure you go into each tab and save each semester separately.
Error message: No Connection. This function requires an internet connection.
To login you need to be connected to the internet. Connect and try again.
Error message: Error Either your Student ID/password is incorrect or you are not a current student studying at Massey University.
The student ID and password supplied failed AD authentication. This may be because:
The app takes up approximately 6MB of space, however it will also use your device’s cache to store map images and the details of events you save.
The app will work anywhere. There are some features (like map and timetable download) that need an internet connection. That connection can be your home/private WiFi, Massey WiFi or mobile data.
There is no saved timetable
You have no timetable saved. Go to the Student Portal (https://smsportal.massey.ac.nz) and save a timetable.
There is a problem with the saved timetable that needs to be resolved.
Go to the Student Portal (http://smsportal.massey.ac.nz), edit the timetable and re-save for all semesters.
Your saved timetable referred to a class that has since been removed.
Page authorised by CIO
Last updated on Friday 01 February 2019
Phone 06-356-9099 ext. 82111 (preferred method), or via
AskUs to log a request online (staff only)